Here to help

Gymnesia support

A question about your workouts or something not working as expected?

Email support@virsle.org. Include your app version, iPhone or Apple Watch model, software version, and a short description of the issue. Please do not include passwords, payment details, or health records.

Apple Watch purchases

The iPhone app is free. Apple Watch access includes a 14-day trial and an optional one-time lifetime unlock. The trial does not automatically charge you. The current purchase price is shown in the app before you confirm.

To recover an existing purchase, open Gymnesia’s Settings and choose Restore Purchases under Apple Watch. Use the Apple Account that made the purchase. Apple handles payments and refund requests.

iPhone and Watch sync

Keep both devices nearby, with Bluetooth and Wi-Fi enabled, and open Gymnesia on both. If a workout or purchase is missing, contact support before deleting either app.

Back up your workout log

Open Settings → Data → Export and choose JSON for a restorable backup. CSV and PDF are available for viewing your log elsewhere. Only JSON backups can be imported into Gymnesia.

Importing a backup replaces the workout data in the app. Export your current data first and keep a copy somewhere safe.

Apple Health permissions

Gymnesia uses Apple Health for workout recording, heart rate, and energy information when you grant permission. You can review or revoke access in the Health app or your device’s privacy settings.

Privacy questions

Read the privacy policy or contact the same support address. If you send a screenshot or diagnostic export, check it first for information you do not want to share.